Strengthening digital culture, developing leadership, and building the talent and competencies needed for DT.
Three axes - 10 criteria
Perspective at a glance
Key facts
Three axes: DT culture, leadership & influence, talent & competencies
10 criteria measuring organisational and cultural readiness for DT
Focuses on cultural change as a critical success factor
Requires plans for leadership development and digital talent acquisition
DT Culture
Strengthening digital culture among entity personnel and embedding innovation and change concepts.
Leadership & Influence
Building qualified leaders capable of driving DT and influencing the work environment.
Talent & Competencies
Attracting, developing, and retaining digital competencies and talent.
Assessment criteria
Axis
Criterion
Description
DT Culture
Digital awareness
Raising awareness of DT importance and its impact on the work environment
DT Culture
Innovation culture
Encouraging innovation and experimentation with new digital service ideas
DT Culture
Change management
Applying change management methodology to ensure DT adoption
Leadership & Influence
Senior leadership sponsorship
Senior leadership commitment to sponsoring DT initiatives
Leadership & Influence
DT leaders
Appointing and qualifying specialised DT leaders
Leadership & Influence
Institutional influence
Leaders' ability to positively influence entity culture
Leadership & Influence
Data-driven decision making
Using data and analytics to support leadership decisions
Talent & Competencies
Digital workforce plan
Developing a plan to attract and grow digital competencies
Talent & Competencies
Training programmes
Providing specialised digital skills training programmes
Talent & Competencies
Talent retention
Developing mechanisms to retain outstanding digital talent
Self-assessment steps
01
Assess digital culture
Measure the level of digital awareness, innovation culture, and change management in the entity.
02
Review leadership
Evaluate senior leadership commitment to DT and availability of specialised DT leaders.
03
Analyse competencies
Review the digital workforce plan, training programmes, and talent retention mechanisms.
04
Develop an improvement plan
Identify gaps in each axis and build a phased action plan to address them.
Key takeaway
Successful digital transformation starts from within: a culture that embraces innovation, committed leaders who drive change, and qualified digital talent that executes the vision. Building these pillars ensures sustainable transformation.
