One axis | 4 criteria
Designing, documenting, and improving work procedures and internal operations in the government entity.
Internal Operations
The perspective includes 4 criteria under the internal operations axis to assess procedure and process management maturity.
| Axis | Criterion | Description |
|---|---|---|
| Internal Operations | Procedure documentation | Documenting all core work procedures according to unified approved standards |
| Internal Operations | Process improvement | Reviewing and simplifying current processes to remove duplication and raise efficiency |
| Internal Operations | Process automation | Converting manual procedures to automated digital processes where possible |
| Internal Operations | Monitoring and updates | Establishing a periodic mechanism to review and update documented procedures |
Prepare a full list of all core work procedures in the entity and classify them.
Verify that all procedures are clearly documented, up to date, and officially approved.
Identify manual procedures eligible for automation and evaluate the current digitalisation level.
Set a periodic schedule for procedure review and identify improvement and automation opportunities.
Well-documented and optimised operations are the backbone of digital transformation. Automating and simplifying procedures reduces errors, raises government service efficiency, and improves beneficiary experience.
