Designing, documenting, and improving work procedures and internal operations in the government entity.
One axis - 4 criteria
Perspective at a glance
Key facts
One axis: internal operations
4 criteria measuring the maturity of work procedure design and documentation
Aims to automate and simplify government operations to improve efficiency
Requires full documentation of procedures with periodic updates
Internal Operations
Designing, documenting, and improving work procedures and operational processes to support DT and raise institutional performance.
Assessment criteria
Axis
Criterion
Description
Internal Operations
Procedure documentation
Documenting all core work procedures according to unified approved standards
Internal Operations
Process improvement
Reviewing and simplifying current processes to remove duplication and raise efficiency
Internal Operations
Process automation
Converting manual procedures to automated digital processes where possible
Internal Operations
Monitoring and updates
Establishing a periodic mechanism to review and update documented procedures
Self-assessment steps
01
Inventory procedures
Prepare a full list of all core work procedures in the entity and classify them.
02
Review documentation
Verify that all procedures are clearly documented, up to date, and officially approved.
03
Assess automation
Identify manual procedures eligible for automation and evaluate the current digitalisation level.
04
Continuous improvement plan
Set a periodic schedule for procedure review and identify improvement and automation opportunities.
Key takeaway
Well-documented and optimised operations are the backbone of digital transformation. Automating and simplifying procedures reduces errors, raises government service efficiency, and improves beneficiary experience.
