Operating data centres meeting availability and security standards
Infrastructure
Cloud architecture
Adopting a cloud strategy and executing migration by priority
Infrastructure
Infrastructure management
Monitoring and managing technical assets with high availability
Infrastructure
Capacity planning
Proactively planning infrastructure capacity to meet growing demand
Systems & Apps
Core systems
Providing and maintaining core systems for entity operations
Systems & Apps
Integration and interoperability
Connecting systems via unified APIs and integration standards
Systems & Apps
Database management
Managing databases while ensuring data integrity and backups
Systems & Apps
Application development
Adopting modern development methodologies and DevOps practices
Systems & Apps
Application lifecycle management
Managing applications from development to retirement with regular updates
Cybersecurity
Cybersecurity strategy
Developing a cybersecurity strategy aligned with national controls
Cybersecurity
Identity and access management
Implementing identity management and access control measures
Cybersecurity
Data protection
Applying data classification and protection policies per standards
Cybersecurity
Incident response
Establishing a team and procedures for security incident response
Cybersecurity
Security awareness
Running periodic security awareness programmes for all entity personnel
Self-assessment steps
01
Assess infrastructure
Review networks, data centres, and cloud architecture and their ability to support DT.
02
Examine systems and applications
Evaluate core systems, integration levels, and application development and management practices.
03
Review cybersecurity
Verify implementation of cybersecurity controls, identity management, data protection, and incident response.
04
Develop a technical roadmap
Identify gaps in each axis and build an action plan to raise technical readiness.
Key takeaway
Information technology is the technical engine of digital transformation. Reliable infrastructure, integrated systems, and strong cybersecurity are what all government digital services are built on.
