Ten outputs that together form the operating model for the entity EA office, from strategy and mandates through to governance, KPIs, and tooling.
In brief
Where this page sits: the operating model for setting up the EA practice. NORA references it; the separate DGA Establishing EA Practice guideline is where it is detailed.
An EA strategy aligned with the entity business and digital transformation strategies.
Clear mandates for the EA unit and a direct reporting line to the Digital Transformation Committee.
Ten outputs that come together as the practice operating model: services, structure, governance, KPIs, and tools.
The establishment journey
Strategy
Set the EA vision, mission, pillars, and objectives, and align them with the entity and digital transformation strategies.
Mandates and structure
Define the unit mandates, roles, job descriptions, and where it sits in the entity organisational structure.
Services and processes
Design EA services around the beneficiary that consumes them, alongside the day-to-day procedures the unit follows.
Governance and interaction
Stand up the governance model and the EA committee, and define how the unit works with other departments.
Measurement and tools
Strategic and operational KPIs, a unified vocabulary, and the right EA tool to back the work.
The ten outputs of the practice reference model
01
Strategy
EA vision, mission, pillars, and objectives, tied directly to the entity strategies and priorities.
02
Mandates and responsibilities
The mandates assigned to the EA unit and its reporting line to the entity Digital Transformation Committee.
03
Services
EA services defined around the beneficiary that consumes them: senior management, business units, and IT.
04
Organisational structure
Clear roles and job descriptions, and a position in the entity structure that reflects the unit mandate on the ground.
05
Governance model
The EA committee scope, its decision rights, and how it interacts with other committees.
06
Processes
The repeatable procedures the unit follows to manage EA and deliver its services.
07
Interaction model
How the unit works with other departments inside the entity, with stakeholders, and with national regulators.
08
KPIs
Strategic and operational KPIs that measure how effective the practice is and the impact it has.
09
Vocabulary
A unified glossary of definitions and concepts for everyone touching EA inside the entity.
10
Tools and accelerators
The chosen EA tool, alongside the methodologies and frameworks that back the unit work.
Bottom line
Key takeaway
The ten outputs come together as a single deliverable: the Operating Model for Establishing the EA Practice. It is the practical framework for designing the unit and activating the practice inside the entity, not a stack of separate documents.
