Guide to building KPIs to measure the effectiveness and value of EA practices, from operational to strategic indicators.
| Type | KPI | Description |
|---|---|---|
| Operational | % Technical Standards Compliance | % compliance with technical standards in new projects. |
| Operational | Shared Services Activated | Number of shared services activated in the entity. |
| Operational | % Technical Debt Assessed | % of systems with assessed technical debt. |
| Strategic | Stakeholder Satisfaction | Stakeholder satisfaction with EA services. |
Define measurement goals: What to measure? (maturity, quality, impact)
Design indicators: Define formula, frequency, and targets
Data collection: Identify data sources and collection mechanism
Analysis & Reporting: Analyse results vs targets and report
KPI Card for each indicator
Performance Dashboard
Periodic performance reports
