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EA work procedures

Details of the activities and steps followed by the EA team to deliver assigned tasks and defined services to internal beneficiaries, including responsibilities, roles, and how to execute them efficiently with a consistent approach, and to support effective communication with stakeholders and other teams in the entity.

Details of the activities and steps followed by the EA team to deliver assigned tasks and defined services.

In brief

2
objectives
3
main inputs
4
steps
19
sample procedures

Work procedures that describe how EA tasks and services are delivered within the entity.

Compliance with requirements for delivering EA tasks and services.

Apply a clear approach to the practice role and stakeholder engagement.

Objectives of defining work procedures for the EA practice

1

Ensure compliance with requirements for delivering EA practice tasks and services in the entity

2

Apply a clear approach to the practice role in fostering stakeholder participation and interaction with the EA team in the entity

Inputs / organisational data sources

1

EA tasks: Tasks defined in EA tasks; understand tasks assigned to the team that are delivered internally without request or in the context of a beneficiary request

2

EA practice services: Services defined in EA services; they help define procedures linked to achieving the expected outputs of those services

3

Governance model: The model adopted in the entity to define and document procedures for managing, operating, and monitoring the scope of governance

Steps to follow

1

Review required inputs to identify the list of work procedures

Review tasks and services: the team reviews defined tasks and services to identify the list of work procedures linked to their delivery within EA practice (e.g. if one service is “digital strategies review”, procedures such as “review digital strategy initiatives” and “align EA objectives with digital strategy targets” may be defined). Review the adopted governance model: define scope and governance areas to get a full picture of procedures needed to activate and manage practice governance.
2

Identify work procedures needed to manage and activate the EA practice in the entity

Apply the EA practice procedure structure (the APQC Framework may be used for documenting work procedures). Compile the list of work procedures based on the structure and the reviewed tasks, services, and governance model.
3

Detail the identified work procedures to activate the EA practice in the entity

Document each procedure in a definition card including: procedure description, driver, inputs, outputs, owner, and detailed steps (activities) with a RACI matrix for each activity.
4

Expected outputs

List of work procedures to deliver tasks and services; process diagram documentation; detailed procedure documentation at activity level.

Expected outputs

1

List of work procedures to deliver EA practice tasks and services in the entity

2

Process diagram documentation for the procedure

3

Detailed procedure documentation (detailed activities per procedure)

Sample list of work procedures (19 procedures)

The table below is derived from the DGA guideline; it links each procedure to related tasks and services. Entities may use it as reference to build their own list.

1

Review digital strategy initiatives

2

Align digital strategy objectives

3

Define and approve scope of EA component development cycle

4

Analyse current business architecture

5

Analyse current beneficiary experience architecture

6

Analyse current data architecture

7

Analyse current applications architecture

8

Analyse current technology architecture

9

Analyse current security architecture

10

Design target business architecture

11

Design target beneficiary experience architecture

12

Design target applications architecture

13

Design target data architecture

14

Design target technology architecture

15

Design target security architecture

16

Identify EA gaps

17

Measure EA practice maturity level

18

Develop EA initiatives roadmap

19

Update EA initiatives roadmap

The Digital Government Authority (DGA) issues the guideline for building EA work procedures (version 1.0, 2024) under NORA.