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EA Work Procedures

Details of the activities and steps followed by the EA team to deliver assigned tasks and defined services to internal beneficiaries.

Overview

  • Work procedures that describe how EA tasks and services are delivered within the entity.
  • Compliance with requirements for delivering EA tasks and services.
  • Apply a clear approach to the practice role and stakeholder engagement.

Steps & Inputs

StepDescription
Review InputsReview tasks, services, and governance model to identify the list of work procedures.
Identify ProceduresApply the procedure structure (APQC Framework may be used) and compile the procedures list.
Detail ProceduresDocument each procedure in a card with description, inputs, outputs, and RACI matrix.
Expected OutputsProcedures list, process diagram per procedure, detailed activities.

Sample List (19 Procedures)

Sample Procedures List
1

Review digital strategy initiatives

2

Align digital strategy objectives

3

Define and approve scope of EA component development cycle

4-6

Analyse current architecture: business, beneficiary experience, data

7-9

Analyse current architecture: applications, technology, security

10-12

Design target architecture: business, beneficiary experience, applications

13-15

Design target architecture: data, technology, security

16

Identify EA gaps

17

Measure EA practice maturity level

18

Develop EA initiatives roadmap

19

Update EA initiatives roadmap

Reference Note

The Digital Government Authority (DGA) issues the guideline for building EA work procedures (version 1.0, 2024) under NORA. The APQC Framework may be used for documenting work procedures.

Related Topics

Establishing EA Practice

Governance & Committees

Communication Plan

EA Work Procedures | NORA Guide | SAHM