Contains one main axis focused on strengthening the inclusive government concept through digital accessibility and inclusion.
The Sixth Perspective
Perspective at a glance
Key facts
One axis: Inclusive Government
9 criteria covering digital accessibility and inclusion
Ensures all beneficiaries can access digital government services without exception
Includes accessibility standards, multilingual support, and disability experience
Linked to Vision 2030 digital inclusion initiatives
The nine criteria
Criterion
Description
Accessibility standards
Applying digital accessibility standards (WCAG) so users with disabilities can use services
Digital inclusion
Designing services targeting all groups including elderly and people with special needs
Multilingual support
Providing services and content in multiple languages for all residents
Ease of use
Designing simple, clear interfaces that reduce the need for technical support
Device compatibility
Ensuring services work across devices, browsers, and operating systems
Digital awareness
Awareness programs to enhance digital skills among beneficiaries
Government as a platform
Adopting the platform model to enable other entities to build on shared services
Inter-entity integration
Linking services across government entities to deliver a unified experience
Inclusiveness measurement
Performance indicators to measure the inclusiveness level of digital services
Implementation guidance
01
Assess current state
Review the accessibility and digital inclusion level of existing services.
02
Identify gaps
Analyse gaps between the current state and the nine criteria requirements.
03
Develop improvement plan
Build a roadmap to address gaps with defined priorities and timelines.
04
Implement and monitor
Apply improvements and track performance through inclusiveness indicators.
Key takeaway
Inclusive government is not merely a technical goal but a commitment to ensuring every beneficiary can access digital government services easily and efficiently.
