Two plans that go together: a training plan that builds the skills the EA work team needs for its roles, and an awareness plan that introduces the rest of the entity and the stakeholders to what the practice does and why it matters.
In brief
Where this page sits: the training and awareness plan for the EA practice (operating-model layer).
Two plans: a training plan aimed at the EA work team, and an awareness plan aimed at entity staff and stakeholders.
Training starts from a skills-gap analysis per role, then identifies local and international courses and certifications, and ends with training cards and a schedule.
Awareness starts from naming the target audiences, then designs the messages and picks the channels, and lands on a timeline and activity cards with KPIs.
Target audiences and content
Target Audience
Content and Mechanisms
EA work team (training)
Skills-gap analysis per role, local and international courses and certifications, on-the-job training, and focused workshops.
Senior management in the entity (awareness)
How the practice supports the strategy, periodic reports, and short briefings at the main milestones.
Organisational units in the entity (awareness)
An introduction to the EA tasks, services, and procedures, and guidance platforms that are easy to come back to.
Stakeholders (awareness)
Group workshops, email messages, short quizzes, and content shown on the entity screens and boards.
Steps to build the plan
01
Review the inputs and analyse the skills gaps
Review the entity strategy, the approved EA tasks, and the unit organisational structure, then compare the current skills of each job title against what the role needs to surface the gaps.
02
Identify the courses and certifications
Identify the local and international courses and certifications needed to close the gaps in the EA work team, taking into account priority and the dependencies between roles.
03
Build the training plan
Build training and certification cards for each member, a list of approved courses, and a clear schedule that pairs every course with its owner and its date.
04
Identify the awareness target audiences
Name the target audiences inside and outside the entity, along with the supporting parties in IT, digital transformation, and internal communications.
05
Design the messages and pick the channels
Write the messages for each audience and pick the channels that fit them: email, workshops, internal platforms, or screens and display areas in the entity premises.
06
Build the awareness plan
Pull the outputs into a timeline of awareness activities, with a definition card per activity and KPIs that measure its impact.
Wrap-up
Key takeaway
The training plan delivers four pieces: a skills-gap analysis, the list of courses and certifications, the training cards, and the schedule. The awareness plan delivers four matching pieces: the channels and means, the timeline, the activity cards, and the KPIs. Together they build the team capability and let the rest of the entity see what EA actually does.
