EA training and awareness plan
DGA guideline for building the EA training plan and the EA awareness plan: objectives, inputs, steps, and outputs under NORA.
A guideline for building the EA training plan and the EA awareness plan.
In brief
The guideline has two parts: the EA training plan (for the EA team) and the EA awareness plan (for entity staff and stakeholders).
Training: skills gap analysis, courses and certifications, training cards, and a schedule.
Awareness: target audiences, channels and means, timeline, and KPI definition cards.
EA training plan
Training for the EA team is essential to achieving EA objectives. The training plan aims to equip the EA team with the knowledge, skills, and tools needed to understand and use the EA framework, its principles and practices effectively, and to improve the team’s ability to deliver its responsibilities. It can include workshops, courses, on-the-job training, remote courses, and on-demand video.
Objectives of the training plan
Ensure the EA team has the capabilities and personal and technical skills to fulfil their roles and responsibilities and meet EA objectives.
Apply a clear approach to training the EA team on EA requirements and skills.
Inputs to the training plan
EA strategic direction (EA strategy)
EA tasks
EA organisational structure (roles, responsibilities, job descriptions)
Steps to build the training plan
Review inputs and identify current and required personal and technical skills and gaps per job title (skills gap analysis).
Identify local and international courses and certifications needed to close the gaps.
Develop the training plan: training and certification cards, list of courses and certifications, and a schedule of courses and certifications for each team member.
Outputs of the training plan
Skills gap analysis for EA practice
List of local and international courses and certifications to close gaps
List of training cards and associated certifications
EA training plan (schedule of courses and certifications for all team members)
EA awareness plan
The EA awareness plan is a cornerstone for spreading EA culture across the entity through communication and ongoing awareness-raising among staff about EA practice, and for introducing EA tasks, services, and procedures. This helps achieve EA objectives effectively.
Objectives of the awareness plan
Strengthen and enable EA practice in the entity by spreading EA culture and raising awareness of its importance
Keep stakeholders regularly informed and engaged on EA initiatives and the role of EA
Ensure stakeholders know EA services and tasks and how to use them
Apply a clear approach to EA awareness
Inputs to the awareness plan
EA strategic direction
EA tasks
EA services
EA organisational structure
List of work procedures (to identify stakeholders and touchpoints)
Steps to build the awareness plan
Review the required inputs to define the targets of the awareness plan.
Identify target audiences and supporting parties (e.g. IT, digital transformation, internal communications).
Design awareness templates and messages and define the means used (e.g. email, general quizzes, guidance platforms, collective workshops, SMS, lobby screens, notice boards).
Develop the awareness plan: timeline of awareness activities, definition cards for each activity, list of KPIs for the awareness plan, and definition cards for each KPI.
Outputs of the awareness plan
List of means and channels used for awareness
EA awareness timeline
Definition cards for each activity in the plan
List of KPIs linked to the awareness plan
Definition cards for each awareness KPI
The Digital Government Authority (DGA) issues the guideline for building the EA training and awareness plan under NORA.