EA office support reports
DGA guideline for preparing reports that show EA office support: how the office and entity sectors support EA practice, and how to show cooperation and contribution to digital transformation and operational excellence.
DGA guideline for preparing reports that show EA office support.
In brief
Purpose of the report
The report presents an analysis of the support the EA office provides to the entity and clarifies the different roles the entity and its sectors play in supporting EA practice. The document aims to present a view of cooperation between the EA office and all sectors, and how to show the office’s contributions to digital transformation and operational excellence.
Roles and support
The report gives an overview of the main roles played by the entity and its sectors in supporting EA practice, and the ongoing support the EA office provides to ensure optimal application. The guideline includes the following areas.
EA support for senior management at entity level
Senior management’s role in supporting EA practice
EA support at business level
EA support at IT level
2.1 EA support for senior management
EA’s role in improving overall performance and supporting the entity in meeting strategic goals by identifying improvement opportunities for operations and services and improving the digital landscape and technology investments.
| # | Role description | Example outputs |
|---|---|---|
| 01 | Support the entity in adopting global directions (emerging technologies, modern technologies) and conducting benchmark studies in line with global best practice to improve services and procedures and strengthen the entity’s competitiveness locally and globally |
|
| 02 | Support senior management in ensuring the entity’s compliance with directions, controls, policies, standards, and national requirements from regulatory and legislative bodies (e.g. DGA, NCA, National Centre for Government Resource Systems, National Data Management) |
|
| 03 | Support stakeholders and decision makers through feasibility studies and use-case implementation for a given technology or direction in any EA domain, with detailed results that help the entity set specific future directions |
|
| 04 | Help the entity achieve its goals and aspirations through alignment with strategic objectives |
|
| 05 | Benefits, value, and achievements of the EA office and their impact at entity level, with stakeholders identified |
|
2.2 Senior management support for EA practice
Senior management plays a vital role in adopting and reinforcing EA practice, including directing commitment to principles, standards, and procedures and providing the necessary support to the EA office, including organisational enablers.
| # | Role description | Example outputs |
|---|---|---|
| 01 | Establish the EA office and provide staff for the EA team |
|
| 02 | Activate the EA training plan to raise the qualifications of current staff in line with their specialisations |
|
| 03 | Adopt EA directions and standards |
|
| 04 | Activate governance and/or executive and/or steering committees at entity level and support implementation of EA office recommendations and compliance with EA principles and standards |
|
| 05 | Provide the resources needed to sustain EA practice and enable it within the entity |
|
2.3 EA support at business level
How EA contributes to better outcomes in business sectors: improving services and procedures, making the most of available resources, and providing views for stakeholders.
| # | Role description | Example outputs |
|---|---|---|
| 01 | Support the business sector in reviewing business requirements, tender documents, and technical proposals for digital projects |
|
| 02 | Support the business sector in raising maturity of services and business capability procedures |
|
| 03 | Support the business sector in raising user experience maturity |
|
| 04 | Support the business sector in developing views shared with stakeholders to meet their interests and business needs |
|
2.4 EA support at IT level
IT is one of the main functions that work closely with EA. There must be a way to measure and show the impact of this integration.
What the EA office provides to IT
| # | Role description | Example outputs |
|---|---|---|
| 01 | Support IT in reviewing business requirements, tender documents, and technical proposals for digital projects |
|
| 02 | Support IT in raising the maturity of its technical capabilities |
|
| 03 | Support the entity in adopting new technical directions and using global best practice and modern technologies to improve the digital landscape |
|
What IT provides to enable EA
| # | Role description | Example outputs |
|---|---|---|
| 01 | Share IT-related changes with the EA office so it can update EA outputs |
|
| 02 | Activate the procedure for EA office participation in preparing business requirements and tender documents and reviewing technical proposals for IT in the entity |
|
| 03 | Activate governance and/or executive committees at IT level and support implementation of EA office recommendations and compliance with EA principles and standards |
|
Example outputs
Examples of reports and outputs the EA office can produce for each area (see tables below).
Report types (EA practice outputs)
Under the EA practice outputs document (NORA Requirements), these reports are required. Approval level depends on report type.
Monthly EA progress report
Quarterly EA progress report
Annual EA progress report
EA component development cycle closure report
Emerging and modern technology case studies report
Benchmark and EA tool selection and evaluation report
Change impact on EA requirements report
Change impact on EA principles report
EA principles compliance report
The structure and content of the EA KPI measurement report (list of KPIs, description cards, linking tables, results summary, analysis cards) follow the DGA guideline for building EA performance indicators. See EA KPIs for the building guide.
DGA issues the guideline for preparing reports that show EA office support under NORA. Organisations use it to show the role of EA and how sectors support it.