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Change and Exception Governance

Manage updates to architectures, designs, and EA outputs in a controlled way, reducing risk from change on digital systems.

In Brief

  • Manage development and updates to architectures, designs, and EA outputs in a controlled way.
  • Reduce risk from change on digital systems and support flexible execution.
  • Three steps: review inputs, identify stakeholders, develop work procedures.
  • Four governance areas: strategic alignment, risk management, conflict management, practice performance.

Change Governance Lifecycle

Review inputsReview tasks, services, interaction model, and organisational structure to define the nature of change and roles needed.
Identify stakeholdersIdentify stakeholders involved in executing change and exception requests and roadmap governance.
Develop proceduresBuild procedure flowcharts, activity descriptions, identification cards, and request forms per procedure.
Execute and monitorApply procedures across the four governance areas and monitor performance and compliance.

Governance Areas and Procedures

Governance AreaExample Procedures
Strategic alignment & change managementStrategic alignment management, assess impact of changes, review digital strategies, change request for EA documents and outputs
Risk managementReview project design phase, evaluate technical proposals, verify proof-of-concept, review compliance with national regulations
Conflict & escalationEnsure alignment with the target digital state, verify compliance of architectures and designs
Practice performanceManage documentation and updates to EA components, monitor EA team performance, improve KPIs based on feedback
Expected outputs: list of change and exception procedures, procedure flowcharts, identification cards, activity descriptions, and request forms per procedure. These procedures control updates to approved EA documents and outputs and protect digital systems and architecture from risk.

Related topics

Governance & committees

EA work procedures

Establishing practice

EA interactive model

Change and Exception Governance | NORA Guide | SAHM